All customers ordering though our online store must initial during purchase to accept all polices on this page. We strongly recommend that all customer read over all of our policies, before ordering birds. Exceptions to our policies will not be made because customer did not read the policies before placing an order.
When placing your order please make sure your shipping info (address) is correct. The providing of an incorrect address will void your “live arrival guarantee”
Orders that are placed thru our online store normally ship the following Monday after they were placed (this excludes orders for pinioned birds and also orders placed in August and September ).
If that Monday is a federal holiday (postal services closed) your birds will ship on Tuesday. We will not ship any orders on weeks that the post office will be closed on a Tuesday, Wednesday ,Thursday or Friday. This includes but it not limited to ,the week of Thanksgiving possibly the weeks of Christmas and New years. For these and other holiday weeks shipping is delayed to the next Monday.
We reserve the right to delay shipping due to unsafe temperatures, holidays, or any other reason that we feel may cause unsafe shipping conditions for your birds.
Usually delays are 1 week or less.
If the postal services in your area are being affected by a serve weather event (example, hurricane, flooding, wild fires etc,) please do report this to us so we can adjust your shipping date accordingly.
We often print shipping labels the weekend before your orders actually ships. You may receive an automated email from the company we are using to print your label once the label has been created. This does not mean your order has already shipped, it is only a notification that your label has been created. We will never ship birds on a Thursday, Friday, Saturday, or Sunday.
We guarantee live delivery to your post office or Door step.
**If any bird arrives at your post office DOA we will refund you the price of that bird.
The following conditions and exclusions apply:
Birds must be picked up from the post office no later than 3 hrs after they are available for pick up or door step.
All conditions above must be met to quality for a refund/replacement.
Pinioned Birds Policy
If you ordered pinioned birds and think your birds are not pinioned to pursue any type of compensation you will need send us a photo of the bird/birds with its wings spread out. NO EXCEPTIONS We strongly recommend looking at your birds wings before releasing them.
Please keep in mind wild birds that can fly almost always will fly away and not return upon release. When the birds stick around for a while but then begin disappearing one by one over a period of time, this issue is almost certainly related to predators and not that the birds flew away
Need help?
Contact us at sales@mandrinfamilyduckfarms.com for questions related to refunds and returns.